Customer Service - Make sure they come back!

Starts: Oct. 8, 2010, 11 a.m.
Ends: Oct. 8, 2010, 2 p.m.

Venue: St John's Innovation Centre, Cambridge
Time: 11.00 - 14.00

To coincide with National Customer Service Week learn what good customer service looks like and evaluate your experiences from the good, to the bad to the ugly.

This workshop will introduce how research has established what is important to customers using examples of your own business organisation to contextualise and think about your own performance.

Knowing how to handle your customers in an appropriate and professional manner can result in significant business impact with customer satisfaction generating recommendations, extending business with and retaining your best customers! Is the customer always right or can you take customer service to a different level?

FREE to small businesses in Cambridgeshire

To reserve a place at the event please follow the link below and register with Eventbrite or contact events@stjohns.co.uk

Website: http://customerserviceworkshop.eventbrite.com/

Event organised by St John's Innovation Centre
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Posted by sjicevents on Tue 13 Jul 2010 09:25

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